Frequently Asked Questions

JSA Solution (Shenzhen Jiesian Technology Co., Ltd.) is a professional network equipment distributor based in Shenzhen, China. Founded in 2006, we have 20+ years of industry experience and are an authorized partner of 35+ global brands including Cisco, Huawei, H3C, Juniper, Aruba, NVIDIA, Dell, and HPE.

Yes, JSA Solution holds a valid import and export operating license issued by the Chinese government. This allows us to handle cross-border procurement seamlessly, providing competitive pricing and smooth logistics for international clients.

All products sold by JSA Solution are sourced through authorized distribution channels. Every item comes with the manufacturer's full warranty. We never sell refurbished, counterfeit, or grey-market products.

We carry five major categories: Enterprise Routers, Network Switches, Wireless Access Points, Video Conferencing Systems, and AI Computing Servers. Within each category, we offer products from multiple brands to give you the best options.

There is no minimum order quantity. You can purchase a single switch or router. However, volume discounts are available for orders of 10+ units. Contact us for bulk pricing.

Simply fill out our Contact Form or email info@jsasolution.com with the product model, quantity, and your delivery location. We typically provide a quote within 24 hours.

Yes. As an authorized distributor, we get direct pricing from brands, which allows us to offer very competitive rates — often 10-30% lower than retail. Volume orders get additional discounts.

Yes! We ship worldwide via DHL, FedEx, UPS, and sea freight. Our Shenzhen location gives us excellent logistics connectivity to Asia, Europe, the Middle East, and the Americas.

For in-stock items in our Shenzhen warehouse, we dispatch within 1-2 business days. International express shipping typically takes 3-7 days. Sea freight takes 15-35 days depending on destination.

Yes, we ship to Hong Kong, China and worldwide. Shenzhen's proximity to Hong Kong, China means very fast delivery times (1-2 days).

Yes, we provide pre-sales and post-sales technical support. Our team can help with product selection, solution design, configuration assistance, and troubleshooting.

Absolutely! Our solutions team can design complete networking, wireless, meeting room, and AI computing solutions. Visit our Solutions page or contact us for a free consultation.

We offer professional installation services in the Shenzhen area. For projects in other cities, we can coordinate with local partners or provide remote guidance.

All products come with the manufacturer's standard warranty — typically 1-3 years depending on the brand and product type. Extended warranty and support contracts are available.

Products can be returned within 7 days of delivery if they are in original, unopened condition. For defective products, we follow the manufacturer's RMA process and provide replacement or repair.